How to Remove a Sender from a Campaign (and What Happens)
Last updated: March 18, 2026
Removing a sender has different effects depending on whether the campaign is inactive (not yet launched) or active (already sending). Use the guidelines below to understand the impact and the correct way to make changes.
1. Deleting a Sender Before Launch
State | Impact | What to Do |
Campaign status: Draft / Not Activated | Nothing is sent, so deleting a sender has no downstream effect. | Open Campaign → Settings → Team, and simply un-check (or click the “-” icon next to) the mailbox you want to remove. Save the campaign. |
Key point: You can add or remove senders freely while the campaign is still in draft. No prospects are assigned until the first send cycle begins.
2. Deleting a Sender After Launch
State | Impact | What Happens to Leads? |
Campaign status: Active / Launched | The campaign engine has already distributed prospects across available mailboxes. | • Prospects already assigned to the removed mailbox are closed out—they will receive no further steps. |
Important: Removing a sender from an active campaign is irreversible for any lead already tied to that mailbox. Only future leads remain in the sequence.
Need to adjust senders?
Draft campaign: Navigate to Campaign → Settings → Team and un-select the mailbox.
Active campaign: Decide whether to (a) pause and rearrange, or (b) remove and accept that existing leads will close.