1. The sender did not connect LinkedIn in Settings / Team

This is one of the most common reasons.

If the sender has not connected their LinkedIn account in Team settings, AiSDR cannot perform LinkedIn actions on their behalf. In that case, the system automatically skips LinkedIn steps for leads assigned to that sender.

Email steps may still continue, but LinkedIn actions such as connection requests or messages will be skipped.

How to fix it

• go to Team

• open the sender profile

• scroll to the LinkedIn section

• connect the sender’s LinkedIn account or ask the user to connect it

✅ Once LinkedIn is connected, future leads assigned to that sender can go through LinkedIn steps correctly.

💡 Good to know: if leads already passed those steps while LinkedIn was disconnected, those skipped steps will not be replayed automatically in the same campaign.

2. LinkedIn was not selected in the campaign settings

Even if LinkedIn is connected in Team, it also needs to be selected inside the campaign itself.

This works the same way as with mailboxes: when you configure senders for a campaign, you need to make sure the sender’s LinkedIn account is checked, not only their mailbox.

If LinkedIn is not selected there, the system will skip all LinkedIn steps for that sender in that campaign.

How to fix it

• open the campaign

• click Edit

• go to the Senders section

• check that the sender’s LinkedIn account is selected

• make sure the mailbox is selected too

• save the campaign

✅ Once LinkedIn is selected in the campaign, the system can use it for LinkedIn steps.

💡 Good to know: a sender may have LinkedIn connected in Team, but if it is not selected in the campaign, LinkedIn steps will still be skipped.

3. The daily LinkedIn limit was reached and Auto-Skip is enabled

AiSDR limits LinkedIn activity per account to keep outreach safe.

If the maximum allowed number of LinkedIn actions for that day (max 20 actions for connection requests and messages) has already been reached, the system cannot continue sending more LinkedIn actions from that account until the next day.

If Auto-Skip is enabled in the sequence, the remaining leads will skip that LinkedIn step and move to the next step automatically.

What this means in practice

For example, if the system already sent the maximum allowed number of connection requests for the day, then for the next leads assigned to that sender:

• the LinkedIn connection step will be skipped

• the leads will move forward in the sequence

How to fix it

You have a few options:

• add more senders with connected LinkedIn accounts

• adjust sequence settings if you do not want leads to skip that step automatically (before launching the campaign)

✅ This is expected behavior when the daily LinkedIn cap is reached.

💡 Good to know: if Auto-Skip is enabled, skipped LinkedIn steps are not retried later for those same leads in that sequence.

4. The sender or the lead does not have a valid LinkedIn profile

LinkedIn steps can only run when both sides make that possible:

• the sender has a connected LinkedIn account

• the lead has a valid LinkedIn profile available

If either of these is missing, the system cannot execute the LinkedIn action.